Leader’s Message

Welcome to our first edition of Moments magazine for 2020. I’d like to start by wishing each of you a year of wonderful experiences with your loved ones, colleagues and the people we serve.

This issue highlights our four 2019 EMMie Award winners and the impact that this program has had on our communities.

I am so proud of Ann, Lynn, Marisol and Thomas. Each put heart and soul into selecting a deserving charitable organization to receive $25,000 from Hartford HealthCARES, and a special project to support with a $250,000 grant. In total, they helped us give $100,000 to institutions like the Connecticut Community for Addiction Recovery, and $1 million to initiatives like a smart ICU at MidState Medical Center.

The EMMie Awards are more than a personal distinction. They reflect the soul of our system, and the common purpose we all share to make every moment matter. By honoring the few who are recognized for these exceptional efforts, we also honor the many: every member of this community doing the right thing, the kind thing, the best thing and the safe thing, every day.

We are now seeking nominees for our next EMMie Awards. Once again, we will choose a group of finalists representing our entire system, and four winners who exemplify Hartford HealthCare’s core values. Please be sure to nominate your colleagues this month. You can visit HHC Connect to learn more about how to make it happen.

I hope you are as inspired by our EMMie Award winners as I am. They remind us that our goal to become No. 1 in customer experience by 2023 is not only something we aspire to, but something we are making happen with every extraordinary moment.


Gerry Lupacchino
Senior Vice President
Experience, Engagement and Organization Development