Thank You Notes

  • “(I) felt very safe and secure in each therapist’s hands. (The staff) challenged me to become more confident in myself. As soon as I had a question or issue, it was tended to. I felt I spent so much more time (on the IRU) than I did because of the progress that I made. It is truly amazing, I can’t thank my care team enough!”

    - IRU patient, through Press Ganey

  • “I’m hoping she can keep this going in the right direction. You and your staff have been instrumental in setting her on that course. Thank you for being in touch at all hours. Thank you for helping us explore a way to communicate better. Thank you for feeding her with positivity and healthy skills. Thank you for everything. We are happy to have our girl back.”

    - Parent of patient on child/adolescent unit at the Institute of Living

  • “I’m writing to let you know how incredibly grateful our family is for the amazing care our son received at Hartford Hospital. He was admitted with a severe lung injury…during his seven-day stay, he was on Bliss ICU11, ICU10 and finally the step-down unit on Bliss 9. He was treated by the most incredible team of caring doctors, providers, nurses and staff. He was in critical condition for most of the time, and we truly believe that without the care of your outstanding team, he would not be alive today. Absolutely everyone treated us with such care and compassion every minute we were there. We knew they were all praying for him to survive as much as we were. Words can never express the joy we are feeling having him alive. His recovery is truly a miracle.”

    - Parents of Hartford Hospital patient

  • “I had surgery with Dr. Sandhu. The team of nurses and residents and the kind woman at registration were so helpful to keeping me calm and ready for my procedure. After the surgery, I was up on the fifth floor. I was in a lot of pain and really leaned on the staff a great deal. Everyone was so patient and so kind. It was a long, hard day but nobody made me feel like I was tasking them too much. I felt well cared for and I am forever grateful.”

    - St. Vincent’s Medical Center patient