Leaders Message

Dear Colleagues

New England comes alive in autumn. The tang in the crisp air invites us on walks and hikes. The brilliant foliage and the falling leaves let us revel — for a few precious weeks — in our region’s deep natural beauty.

Fall is also a special time for us: It’s our “new year” — the start of a fiscal year on Oct. 1. So, while the rest of the world waits three more months to ring it in, I want to be the first to wish you and those you love a Happy New Year.

In the year that has now passed, you helped Hartford HealthCare achieve many firsts, earn deserved national recognition — and, most importantly, continue to find new ways to serve those who rely on us.

Our Access Center and Neighborhood Health programs celebrated their second and first anniversaries, respectively. These initiatives are powerful examples of how we are taking the concept of “access” and making it real for all people in new and meaningful ways.

Because of your efforts, the safety and quality of our care earned an unprecedented number of awards from respected third-party organizations. This type of recognition is a symbol of the value we all place in personalized, coordinated care.

We faced challenges, to be sure. We are just now rounding out our third year in a global pandemic, and economies worldwide are under pressure. But we have a clarity of vision, and a bedrock commitment: To provide care that is more accessible, affordable, equitable, and excellent.

We will continue on that path this new fiscal year, thanks to you. And I hope, in your own time this fall, that you take the opportunity to explore paths, too — maybe along Connecticut’s many trails or in its splendid parks.

Happy New Year — and happy autumn!

Jeff Flaks Hartford HealthCare

Jeffrey A. Flaks

President and Chief Executive Officer