There’s nothing typical about the Hartford Hospital digital print shop — a small yet formidable department that offers affordable printing services to the entire system.
Managing a remarkable 700 to 900 printing jobs each month, the tasks vary in scale from business cards and clinical forms to patient resource guides, producing nearly 500,000 documents monthly.
At the helm is Stew MacCluggage, who played a vital role in conceptualizing and building the facility in the Bliss Building in 2010, in collaboration with Ricoh, where he worked. He has worked here ever since. The print shop emerged from the merger of three entities in the system, revolutionizing inhouse printing by transitioning from bulk printing to print-on-demand to minimize waste.
Chatting with MacCluggage reveals the passion he has for his team. When asked about his accomplishments, he says, “It’s not about me, it’s about this exceptional team. None of this would be possible without them.”
He then lists individual contributions of each employee, acknowledging their dedication and spirit of collaboration. Whether it’s Nelson Crespo, the site operator with 40 years here, or Mark Daniels, senior service specialist frequently found distributing complimentary lunch vouchers in the hospital café, MacCluggage is sure each receives the recognition they deserve.
Outside of work, the Connecticut native who lives in Marlborough with his wife and two children, enjoys early morning commutes with son Connor, a Hartford Hospital food service associate.
The print shop team eagerly anticipates the future, planning to enhance production capabilities by adding three cutting-edge color printers, a significant upgrade from the single unit currently in operation. This advancement, MacCluggage reports, will be complemented by a modernized digital storefront and introduced to colleagues through an open house so the team can showcase the full extent of their services.