Thank You Notes
I suffered a sudden cardiac arrest while in the Backus Emergency Department awaiting transport to Hartford. For 25 minutes, a team of what I consider to be angels worked to bring me back to life….I lived because of the quick-acting and knowledgeable staff on shift that day. I lived because the people who responded to my collapse were committed to performing CPR for the 25 minutes it took for me to come back… There are no words to express my sincere gratitude for giving me a second chance at life.
- Backus Hospital patient
Alice (Lennon) was the nurse who welcomed me and made me feel good about being here. She also kept me optimistic, telling me I only had five minutes of pessimism per day and I’d just used up two of them. She always pointed out improvements I was making. She was caring from day one, she made me feel important. She did everything she said she would and went above and beyond. She truly is a good nurse.
- Behavioral Health Network patient at St. Vincent’s Medical Center, 9 East
The hospice team that took care of my wife in her final days was the most considerate and caring group I could have hoped for to take care of my wife at the end of her life on earth. God bless them all.
- Hartford HealthCare hospice patient’s husband
I developed a medical need initially assessed by Dr. Collin Swales. He was approachable and compassionate and introduced me to Dr. Oscar Serrano. I had an endoscopy with Dr. Michael Karasik. Again, my experience was positive. Due to pain following the endoscopy, I ended up in the emergency department where Dr. Karasik saw me almost immediately. Every single person I encountered went above and beyond my expectation. Unbeknownst to me, I lost a necklace in the bed sheets. Only when two women from housekeeping came to my room to deliver the heirloom necklace did I know it was missing. The evening nurse brought my husband a lounger and a lovely man from housekeeping brought him warm sheets.
I (later) had surgery with Dr. Serrano and the pre-op and OR staff were phenomenal. My nurse in recovery, Agala, was so incredible I was hesitant to leave the comfort of her care.
My family has used Hartford Hospital since the early 1900s and we will continue to do so whenever the need should arise.
- Hartford Hospital patient